Frequently Asked Questions
 Technical Support Form

Softfields Technologies welcomes your comments and/or questions. If you have a question and/or comment, please fill out and submit the following form. All checked () items are required.
You may also want to check out our list of frequently asked questions or send us an email.

.Please provide us with the following information in case we need to contact you:


First Name:

Last Name:

Company or Organisation:


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.Please provide us with the following information about software installed on your computer (this information often is critically important for understanding an issue with our software):

OS version:
Service pack(s), OS revision (if known), etc.:
Ex.: "SP2"
Adobe Illustrator version:
Illustrator info (service packs, revision, etc.):

Corel products version:
Additional info (other Corel apps, service packs, etc.):

Ghostscript version:
Ghostscript info (x32 or x64, AFPL or GPL, version, etc.):

Microsoft Office version:
MS Office info (Word, Excel, or Power Point isn't installed, etc.):

Microsoft Visio version:
MS Visio info:

Xara products version:
Xara info (version, build, etc.):

.With which our product are you experiencing difficulty?

Additional info (product version, build, etc.):

How long are you using the software?
Additional info:

Have you uninstalled and reinstalled
the software to see if this eliminates
the issue?:

Your comment:

Are you a registered user?:
Not yet      Yes
License Key:

.Your message:
- Please describe in English your problem/note/offer in as much detail as possible.
- If the problem is reproducible, please list the steps required to cause it
(example: "1. Select an AI file. 2. Click "Make thumbnails for selected files" on toolbar ...").
- If the problem is not reproducible (only happened once, or occasionally for no apparent reason),
please describe the circumstances in which it occurred and the symptoms observed.

If the problem causes any error messages to appear, please type the message here:

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If applied, you can upload to us the screenshot(s) and/or graphic file(s) for the analysis.
We guarantee these files will be used for the analysis only, then removed from all our storage devices.


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