Softfields Technologies welcomes your comments and/or questions. If you have a question and/or comment, please fill out and submit the following form. All checked () items are required.
You may also want to check out our list of frequently asked questions or send us an email.

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Email: We do not send out unsolicited email. Please see our Privacy for details. Send test message to your email address (if checked, the email is required): from support@softfields.com      from sales@softfields.com If you check this box, a test message(s) will be sent automatically after you press "Submit" button. If you do not receive one, then there was either a problem with your email address and/or anti-spam software. You cannot receive our reply to your request. In this case, please re-submit your request with other email, or add support@softfields.com and/or sales@softfields.com to white list of your email client/server. •.Please provide us with the following information about software installed on your computer (this information often is critically important for understanding an issue with our software):

OS version: ---Please choose--- Microsoft Windows Vista Microsoft Windows 2003 Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows NT 4 Microsoft Windows ME Microsoft Windows 98 Microsoft Windows 95 Apple MacOS Linux Sun Solaris Other	Service pack(s), OS revision (if known), etc.: Ex.: "SP2"
Adobe Illustrator version: ---Please choose--- CS3 (v13) CS2 (v12) CS (v11) V10 V9 or lower Not installed	Illustrator info (service packs, revision, etc.):
CorelDRAW version: ---Please choose--- X4 (v14) X3 (v13) V12 V11 V10 V9 or lower Not installed but v10+ is installed on other computer in LAN Not installed	CorelDRAW info (service packs, revision, etc.):
Ghostscript version: ---Please choose--- V8.55+ V7.00 - 8.54 Lower v7.00 Not installed What is Ghostscript?	Ghostscript info (AFPL or GPL, version, etc.):
Microsoft Office version: ---Please choose--- MS Office 2007 MS Office 2003 MS Office XP MS Office 2000 MS Office 97 or lower Not installed	MS Office info (Word, Excel, or Power Point isn't installed, etc.):
Microsoft Visio version: ---Please choose--- MS Visio 2007 MS Visio 2003 MS Visio 2002(XP) MS Visio 2000 MS Visio 5 or lower Not installed	MS Visio info:
Xara products version: ---Please choose--- Xara Xtreme Pro 4.0 Xara Xtreme 4.0 Xara Xtreme Pro 3.2 or lower Xara Xtreme 3.2 or lower Xara X CorelXARA Other Not installed	Xara info (version, build, etc.):

•.With which our product are you experiencing difficulty?

Product: ---Please choose--- ST Thumbnails Explorer 1.5 Beta ST Thumbnails Explorer 1.2.2260 ST Thumbnails Explorer 1.2.2250- ST AI Converter 1.3 ST EPS Converter 1.3 ST products not installed Other (enter a subject on the right)	Additional info (product version, build, etc.):
How long are you using the software? ---Please choose--- Just installed the software Less than a week Less than a month More than a month Can't remember It is not related to my question	Additional info:
Have you uninstalled and reinstalled the software to see if this eliminates the issue?: ---Please choose--- Yes No No, because software itself works ok More than once! It is not related to my question	Your comment:
Are you a registered user?: Not yet      Yes	License Key:

•.Your message: - Please describe in English* your problem/note/offer in as much detail as possible. - If the problem is reproducible, please list the steps required to cause it (example: "1. Select an AI file. 2. Click "Make thumbnails for selected files" on toolbar ..."). - If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed.    If the problem causes any error messages to appear, please type the message here: There are files for uploading If applied, you can upload to us the screenshot(s) and/or graphic file(s) for the analysis. We guarantee these files will be used for the analysis only, then removed from all our storage devices.

^* For questions in French, German, Italian, Portuguese, Russian or Spanish we can guarantee the answer (probably in English) for the registered users only. However for the answer we need additional time.
Unfortunately we cannot understand your question and answer, if you fill out the form in any other language.